All BrewJacket products are warranted for a period of 1 year from the date of purchase against manufacturing defects and failures incurred during normal operation. Warranty does not cover abuse or failures resulting from use of the product in ways unintended by BrewJacket, Inc. If your box is missing any components, you must notify us within 30 days of receiving your order otherwise a replacement fee will be assessed.
To initiate a warranty repair, email firstname.lastname@example.org. Include a copy of your original sales receipt as well as the problem experienced. Please allow up to 48 hours to process your warranty repair.
BrewJacket accepts returns of unopened products for a full refund minus shipping for a period of 30 days after physical receipt of the item. If the item has been opened, a 20% restocking fee will be applied to the refunded amount. We cannot accept returns of used items. Returns will only be accepted if the product was originally purchased through brewjacket.com. If the product was purchased through a reseller, the product must be returned to that reseller. Individual reseller return policies may vary.
Initiate a Return
To initiate a return, email email@example.com with a copy of your original purchase receipt. Please allow up to 48 hours to process your return.